Cart is empty Misterio Resellers (“we,” “us,” or “our”) operates the website misterioresellers.com (the “Site”) and sells liquidation, overstock, open-box, returned, and pre-owned merchandise. This Privacy Policy explains how we collect, use, share, and protect information about visitors and customers when they use our Site or make a purchase from us.
By using the Site or placing an order, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site.
1. Information We Collect
We collect the following types of information:
a. Information You Provide to Us
- Contact information, such as your name, email address, phone number, billing address, and shipping address.
- Order information, including the products you purchase, payment details, and order history.
- Account information, if you create an account on our Site, including your login credentials and any details associated with your profile.
- Communications, such as messages you send us through email or our contact form, including any details you choose to share when asking about an order or requesting a return.
b. Information Collected Automatically
Like most websites, our Site runs on WordPress and WooCommerce, which automatically collect certain technical information through cookies and similar technologies. This may include:
- Your IP address and approximate location.
- Browser type, device type, and operating system.
- Pages viewed, products viewed, and how you interact with the Site (e.g., items added to your cart).
- Session and security cookies used to keep you logged in, remember your cart contents, and protect the Site from spam and abuse.
We do not currently use third-party analytics or advertising tracking tools (such as Google Analytics or the Meta/Facebook Pixel). If this changes in the future, we will update this Privacy Policy accordingly.
c. Payment Information
Payments are processed by third-party payment processors integrated with our checkout (for example, credit card processors or services like PayPal/Stripe, depending on what is enabled on the Site). We do not directly store your full credit card or payment account details on our servers — these are handled directly by our payment processor in accordance with their own privacy and security practices.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including shipping and providing tracking information.
- Communicate with you about your order, including confirmations, shipping updates, and responses to support requests.
- Verify and process payments and prevent fraudulent transactions.
- Maintain your account, if you choose to create one.
- Improve and maintain the functionality and security of our Site.
- Comply with legal obligations, such as tax and accounting requirements.
We send transactional emails only — such as order confirmations, shipping notifications, and responses to inquiries. We do not currently send marketing newsletters or promotional emails. If this changes, we will provide a way to opt in or out of such communications.
3. How We Share Your Information
We do not sell your personal information. We share information only as necessary to operate our business, including with:
- Shipping carriers (e.g., USPS, UPS, FedEx), to deliver your order and provide tracking.
- Payment processors, to securely process your payment.
- Service providers, such as our website hosting and email service providers, who help us operate the Site and communicate with customers.
- Legal or regulatory authorities, if required to comply with the law, respond to a legal request, or protect our rights, property, or safety, or that of our customers.
Any third party with access to your information is expected to handle it securely and use it only for the purpose for which it was shared.
4. Cookies
Our Site uses cookies that are necessary for it to function properly, including cookies used by WordPress and WooCommerce to:
- Keep you logged into your account.
- Remember the contents of your shopping cart.
- Help secure the checkout process.
You can set your browser to refuse some or all cookies, but doing so may affect the functionality of the Site, including your ability to complete a purchase.
5. Data Retention
We retain order and account information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to comply with legal, tax, and accounting requirements. If you have an account with us, you may request that we delete your account information, subject to our need to retain certain records (such as order history) for legitimate business or legal purposes.
6. Your Choices and Rights
Depending on your location, you may have rights regarding your personal information, which can include the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your information, subject to legal and operational limitations.
- Opt out of marketing communications (note: we currently send transactional emails only).
- To make any of these requests, please contact us at support@misterioresellers.com. We will respond to verified requests within a reasonable time.
7. Children’s Privacy
Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.
8. Data Security
We take reasonable measures to protect your personal information, including relying on secure, reputable platforms (WordPress/WooCommerce) and third-party payment processors that maintain their own security standards. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
9. Third-Party Links
Our Site may contain links to third-party websites (for example, shipping carrier tracking pages). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party site you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The “Last Updated” date at the top of this page indicates when this policy was last revised. We encourage you to review this page periodically.
11. Related Policies
This Privacy Policy should be read together with our Shipping & Returns Policy, which describes our order processing, shipping, and return practices. Because we sell liquidation, overstock, open-box, returned, and pre-owned merchandise, all sales are generally final except as described in that policy.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Misterio Resellers